We are always pleased to serve you. Understanding and resolving your concerns is an essential part of our continuous improvement process, and one of our key objectives is to focus on the quality of service provided to our customers. Please note that if you have any complaint, kindly inform us so we can address it and enhance your future experience with Al Rajhi Bank.

• Please note that complaints received and registered by the Bank during official working hours up to 2:00 PM will be considered received on the same working day. Complaints received and registered after 2:00 PM will be considered received on the following working day. The Bank will provide the customer with a copy of the complaint indicating the date and time of receipt and will inform the customer of the method used to calculate the applicable response period.

• The bank will respond to your complaint within a maximum of five (5) working days from the date of receipt, as determined above.

• You may escalate the matter by filing a grievance with the Complaints Handling Department at Central Bank of Kuwait if Al Rajhi Bank does not resolve the reasons for your submitted complaint.

Call Us: 00965-24954343