Dear Customer,

We are always glad to serve our clients, knowing your problem and solve it is a very important part of continues development process that we have and one of the most important objective of ARBK is focusing on the quality of the services that is provided to our customers. We are pleased to inform you that if you have any complaints please let us know about it so we can make it right and enhance your future experience with AlRajhi Bank. Kindly, find the below methods to file a complaint:

1 - Branch :
Visit the branch during working hours from 8:00 AM -3:00 PM in (Kuwait City – Sharq – Gulf Street – Ahmad Tower - Ground Floor) and drop the complaint in the complaint box

2 - E-Mail :
Fill the download the form then send it by email to

3 - P.O Box :
Fill the download the form then send it to ( P.O Box 5298 Safat 13053- Kuwait )

* Please note that the feedback will be within 15 working days from the date that we received the complaint in. ​​​