Passion to Serve Our Customers

At Al Rajhi Bank we are dedicated to providing you with the service and commitment you deserve. We believe that we can better serve you through a combination of the latest banking technology solutions, clearly defined customer service level agreements and a dedicated team specially trained to meet your banking requirements. Our philosophy is captured by one of our guiding values “passion to serve our customers”, a commitment to anticipate and addresses our customer needs in a reliable, engaging and transparent way.


  • We will carry out your requests as we promised to do
  • We will carry out your requests right first time
  • We will have the knowledge, authority and responsibility to deal with your requests or to be able to refer you to someone who has


  • We will be courteous and helpful in all our dealings with you
  • We will identify ourselves whenever we talk with you
  • We will show you that we appreciate and value your custom
  • We will be solution focused and offer you an alternative if we find we cannot carry out your request


  • We will fully explain our fees and ensure you understand them
  • We will welcome complaints as a way of improving our service and will resolve them quickly and transparently